Pre-Order Questions

Out-of-Stock Questions

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The Baddie Shop 

PRE-ORDER/OUT-OF-STOCK FAQs

Can I cancel or change my order?

I forgot to enter my discount code. Can you adjust it?

I received a damaged order!

I was charged, but my order did not go through!

My delivery is late, can I get a shipping refund?

My order was canceled, when will I receive my refund?

My package was lost or stolen. What should I do?

Why was my order canceled?

Order Issues

I ordered the wrong size/color!

I received the wrong item!

I’m missing an item from my order!

Product Issues

ORDER/PRODUCT ISSUES

What is your return policy?

Can I return an item I purchased during a sale or promotion?

Can I return an item purchased online to your physical store?

How do I make a return?

What items are eligible for returns?

Why was my return rejected?

RETURNS/EXCHANGES

How long does shipping take?

Can I get my shipping cost refunded if I return my order?

Can I request expedited shipping for my order?

Do you offer free shipping?

Do you ship to P.O. boxes?

How can I change my shipping address?

Where do you ship to?

Shipping Questions

How do I track my order?

When will I receive my tracking information?

Why can’t I track my package?

Tracking Questions

SHIPPING/TRACKING FAQs

What is a preorder item?

Can I cancel or change my pre-order?

How do I know if the item I want is a preorder?

How do I know the ship date of a pre-order item?

Will the pre-order item be shipped separately from other items in my order?

How can I be notified when the item is back in stock?

How can I check if the out-of-stock item is available in your physical store?

Will the item be restocked in the future?

When can I pick up my order?

What should I do if I forget to pick up my order?

Will I receive a confirmation email when my order is ready for pickup?

Can I choose store pickup for any item I purchase online?

Can someone else pick up my order on my behalf?

How do I return a pick-up order?

How do I select pick-up during the checkout?

PICKUP ORDER FAQs

Tops and Dresses

Jeans, Bottoms and Skirts

SIZE GUIDE

Store hours and location.

STORE INFORMATION