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PICKUP ORDER FAQs

When can I pick up my order?

Once an online order is placed for pick up, you will receive an order confirmation by text, email, or both on when the order is ready for pick up.  Pick-up orders are usually ready two hours after purchase. If your order was placed at the end of the

What should I do if I forget to pick up my order?

If you forget to pick up your order, please keep in mind that we can only hold pick-up items for seven days from the date the order was placed. After this time, the items will be returned to our inventory, and your order may be canceled. To avoid any

Will I receive a confirmation email when my order is ready for pickup?

Yes, once you place an online order for pick up, you will receive an order confirmation through text, email, or both. This confirmation will let you know when your order is ready for pick up at our store. We'll make sure to keep you informed, so you'

Can I choose store pickup for any item I purchase online?

Yes, you can choose store pickup for most items you purchase online. All items are eligible for store pickup unless they are marked as a pre-order or if there's any specific information stated in the product description that indicates otherwise.

Can someone else pick up my order on my behalf?

No, unfortunately, someone else cannot pick up your order on your behalf. If you selected the option for in-store pickup, you should have received store pickup instructions. These instructions explicitly state that only the authorized person whose na

How do I return a pick-up order?

Making a return is quick and easy! You have three options to choose from:. Submit a return request here. Contact our support team by email at [email protected] for assistance with your return. Visit our store to make the return in person. Ple

How do I select pick-up during the checkout?

Selecting pick-up is easy! Here's a step-by-step guide:. Add the items you want to purchase to your cart by clicking on the Add to Cart button. Once you've finished shopping, click on the shopping cart icon or the Cart button to view your cart. Revie